Notes from the Field: Windows Update Failed to Install from Software Center

Problem:  I was ask to come down to a client last Friday to troubleshoot an issue where the required Windows Update installations are stuck in Software Center for almost 2 days, although it’s confirmed that the ConfigMgr client can resolve the Site and after several restart of the machine and running M.U.A.S.S.

• Machine Policy Retrieval & Evaluation Cycle
• User Policy Retrieval & Evaluation Cycle
• Application Deployment Evaluation Cycle
• Software Updates Scan Cycle
• Software Updates Deployment Evaluation Cycle

Upon investigating the failed Update I saw error 0x87D00664.

Solution: Running ccmrepair.exe managed to resolved the issue.

Steps taken:

• Clear the ccmcache folder
• In the C:\Windows\CCM – run ccmrepair as Administrator
• In the ConfigMgr client, run M.U.A.S.S.
• The wait for a while… (Patience is a virtue)

Happy Patching!